Privacy Notice

Effective Date: 07/04/2025

At Westcliffe Care Home ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.westcliffecarehome.co.uk (the "Site"). Please read this policy carefully. By using the our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you when you visit our site, subscribe to our newsletter, fill out a form, or interact with the website in any other way. The information we collect may include:

Personal Identification Information: Name, email address, phone number, etc.
Non-personal Identification Information: Browser type, language preference, referring site, date and time of each visitor request, and other technical data.
Cookies and Tracking Technologies: We use cookies to enhance your user experience, track your use of the Site, and gather demographic information.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

To personalise your experience
To improve our website
To improve customer service and respond to inquiries
To send periodic emails for updates, marketing, or promotional content (if you’ve opted-in)

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no data transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Third-Party Services

We may use third-party services (e.g., Google Analytics, social media platforms) to help analyse how visitors use our site. These third parties may use cookies and other tracking technologies to collect data about your activity on our website. Please refer to their respective privacy policies for more information.

Google Analytics: We use Google Analytics to understand how users interact with our website. Google Analytics may collect data such as your IP address, browser type, and the pages you visit. You can opt-out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

5. Cookies

Our website uses cookies to enhance the user experience. Cookies are small text files stored on your device that help us remember your preferences and improve functionality. You can set your browser to refuse cookies or alert you when cookies are being sent, but this may limit some features of the website.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding the personal data we collect. These may include:

The right to access, update, or delete your personal information.
The right to object to or restrict the processing of your personal data.
The right to withdraw your consent at any time (if processing is based on consent).
The right to request data portability.

To exercise any of these rights, please contact us at hello@westcliffecarehome.co.uk

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites before submitting any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Westcliffe Care Home
78 Shelford Road
Radcliffe-on-Trent
Nottingham
NG12 1AW

Tel: 01159 335197
Email: hello@westcliffecarehome.co.uk

Mum was in Westcliffe Care Home for four weeks of respite care. She was made to feel very welcome. All the staff were very friendly and supportive. Her room was comfortable and beautifully decorated, as was the rest of the place. She said that she enjoyed her stay and would definitely want to go back if the need arose. The Westcliffe staff asked us to let them know how she got on when returning home and even lent us a commode when we had trouble with delivery.
Westcliffe Care Home was just that... a home from home when the world was in lockdown and my frail mum needed to be looked after. We were at the other end of the world, worried, helpless and unable to assist in any way possible. The management and staff were wonderful and Mum settled in immediately. She enjoyed the last few years of her life in comfort and safety with the companionship she had missed living on her own. I could write reams but our experience with Westcliffe can be summed up in the words of a staff member who said about the Residents... "They are family."
My mother-in-law has settled well into Westcliffe Care Home and is generally very happy there despite her progressing dementia. Her room is really nice and the communal rooms, gardens and food are all great but the standout feature of the home is the staff. They are all so kind and lovely to her and us, making it feel like a real home-from-home. We are really glad we chose a small care home like this as the personal service and care is excellent. Because it's such a small, friendly team any issues can easily be discussed and resolved.
This is a warm and friendly home with caring staff. Tasty meals are freshly prepared and cooked in the kitchen. The garden is attractive with lawns, shrubs and bird feeders. The beds and chairs are very comfortable.

Get in touch

Call: 01159 335197

Email:

hello@westcliffecarehome.co.uk

Visit us:
Westcliffe Care Home
78 Shelford Road
Radcliffe-on-Trent
Nottingham
NG12 1AW

ROOM VACANCIES

We currently have an en-suite room available, please get in touch to find out more.

FIND US ON FACEBOOK

Our team regularly post updates of day-to-day activities and special events on social media.